The items must be returned in ORIGINAL SHIPPING CONDITION for a refund. We inspect all returned items before refunds or exchanges, and those returned with signs of damage or wear will not qualify for an exchange or refund. If we made an error in the listing, we will pay for the customer's shipping, otherwise the buyer is responsible for the shipping. Please contact us at firstname.lastname@example.org within 5 days of receiving your package to request the return address. If you still have not received your item after 20 working days from your payment, please contact us for a refund.
Your tracking number will be sent to you after your order has been shipped (usually within 1-5 days). You will be able to track your orders by clicking 'ORDER STATUS' in the main menu on this website. You will be required to enter your email address, order and tracking number to view shipping progress. Tracking information will be available within 5-10 days of your purchase.
Your feedback is very important to us. We describe and photograph items as accurately and honestly as possible. If satisfied, please kindly leave us a positive review of your product as soon as it is received. This it very important for us, so that we can continue to provide you with excellent products and outstanding customer service. We are highly appreciative of your support!
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